support

FAQ

• Q

  How to tell whether the Semookii portable power station is well charged?

  A

  Please press the capacity button to check the remaining power on the LCD screen. The product can be charged and discharge at the same time. It can be working without being fully charged.

• Q

  Can I take the power station onto a plane?

  A

  No. Since the product contains a large volume of lithium-ion batteries with a maximum power capacity of 540Wh, it is deemed as a dangerous article by civil aviation authorities.

• Q

  How long can the Semookii portable power station run my device?

  A

  Please check the output data on the LCD to calculate the duration.

  The calculation formula is:

  the maximum power capacity of the product /rated power of the device to be charged × the conversion efficiency of the product

  By the output of the product with a maximum power capacity of 540W·h, your electronic device with a rated power of, say, 100W can continuously run for 540Wh/100W×0.8=4.3h. (note：0.8 represents the conversion efficiency of the product.)

• Q

  Is Semookii portable power station’s AC outlet pure-sine wave?

  A

  Yes. We apply pure-sine wave on our portable power stations, providing more stable power for your appliances.

• Q

  How do I recharge my Semookii?

  A

  There are 3 ways to recharge your Semookii portable power station.

  Charge with AC adapter

  Charge the product with the AC power adapter when you see the remaining power indicator on the LCD display showing low capacity. The LCD display shows the current charging proportion and charging power. When the LCD indicator shows 100%, it means the product is fully charged. The charging process takes about 5 hours. Please use the original charger to charge this product.

  Charge with Car outlet

  Charge the product by car outlet through car charging cable: 12V/10A car charging cable for Semookii 300/300Pro/500, 12V/8A for Semookii 600.

  Charge with solar power [Optional]

  Charge the product through the DC input port with the solar photovoltaic panel. To get more solar energy, please try to place the solar photovoltaic panel in a sunny place. Adjust the angle of the solar photovoltaic panel to maximize the charging power.

• Q

  How long will it take to charge my Semookii?

  A

  For Semookii 300/300Pro/600, it takes about 5 hours to fully recharge. For Semookii 500, it takes about 6 hours to fully recharge.

• Q

  Can you ship to my country? Eu/Au?

  A

  Yes. We have our products certified and been selling around the world. Our portable power stations have AC110V, 60Hz(for 100-120V edition) / 230V, 50Hz (for 220-240V edition).

• Q

  Do you sell 1000W portable power station or even larger capacity units?

  A

  Yes. Semookii is a brand of MPMC POWERTECH CORP., which is dedicated to being a world-leading hybrid energy and storage solution innovator. We keep investing in edge technology and battery storage system design. Our engineers is now working on large capacity portable power stations and you are welcome to jump into the project!